23rd April 2026​

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## 1. INTRODUCTION

This Privacy Policy describes how **Sportzlytics** ("we", "us", or "our") collects, uses, and protects your information when you use our website, mobile applications (Sportzlytics and Sportzlytics Coach), and related services (collectively, the "Services").

If you do not agree with this policy, please do not use our Services.

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## 2. INFORMATION WE COLLECT

### 2.1 Personal Information

We may collect the following:

* Name
* Phone number
* Email address

### 2.2 Device & Usage Information

We may automatically collect:

* IP address
* Device type and OS
* App usage data
* Log and crash data

### 2.3 Payment Information

Payments are processed securely via Razorpay. We do not store full payment details.

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## 3. HOW WE USE YOUR INFORMATION

We use your data to:

* Provide and operate our Services
* Manage user accounts
* Send service-related notifications
* Provide customer support
* Improve app performance and features
* Comply with legal obligations

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## 4. WHATSAPP & MESSAGING DATA (IMPORTANT)

Our Services may use WhatsApp messaging features.

* WhatsApp is operated by Meta Platforms, Inc.
* When you interact with us via WhatsApp, we may process:

  * Your phone number
  * Messages you send to us
  * Interaction timestamps

### We use this data ONLY to:

* Provide support
* Deliver requested services
* Send service-related updates

### We DO NOT:

* Sell your WhatsApp data
* Use message content for advertising without consent
* Access messages outside our interaction with you

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## 5. USER CONSENT

We collect and process your data only when:

* You register or use our Services
* You explicitly opt-in to communications (including WhatsApp)

You can withdraw consent at any time by:

* Opting out of messages (e.g., replying “STOP”)
* Contacting us

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## 6. DATA SHARING

We may share your data only with:

* Service providers (e.g., payment processors, hosting)
* Legal authorities (if required by law)

We do NOT sell your personal data.

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## 7. THIRD-PARTY SERVICES

Our Services may integrate with third-party platforms such as:

* WhatsApp
* Analytics providers

These services have their own privacy policies. We are not responsible for their practices.

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## 8. COOKIES & TRACKING

We may use cookies and similar technologies to:

* Improve user experience
* Analyze usage
* Maintain security

You can control cookies through browser settings.

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## 9. DATA RETENTION

We retain personal data only as long as necessary to:

* Provide Services
* Meet legal requirements

After that, data is deleted or anonymized.

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## 10. DATA SECURITY

We implement reasonable technical and organizational measures to protect your data.

However, no system is 100% secure.

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## 11. YOUR RIGHTS

Depending on applicable laws, you may:

* Access your data
* Correct inaccurate data
* Delete your data
* Withdraw consent

To exercise your rights, contact us at: [contactus@sportzlytics.com](mailto:contactus@sportzlytics.com)

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## 12. CHILDREN’S PRIVACY

Our Services are not intended for users under 13 years of age.

We do not knowingly collect data from children.

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## 13. META PLATFORM COMPLIANCE

Our use of WhatsApp and related services complies with:

* Meta Platform Terms
* WhatsApp Business Terms
* WhatsApp Business Messaging Policy

We ensure:

* No spam messaging
* User opt-in before communication
* Responsible data handling

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## 14. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.

Updates will be reflected by the "Last updated" date.

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## 15. CONTACT US

Sportzlytics
G001, Chhabria Zeus Apartments
Koramangala, Bengaluru, Karnataka, India

Email: contactus@sportzlytics.com